Modern Slavery Statement

Illustration of ethical business operations and human rights commitmentOur modern slavery statement reflects a clear commitment to preventing exploitation in every part of our operations and supply chain. We recognise that modern slavery can include slavery, servitude, forced labour, human trafficking, debt bondage, and other forms of abuse. We maintain a zero-tolerance policy toward all such practices and expect the same standards from everyone who works with us. This policy applies to employees, contractors, agency workers, and suppliers at every level.

Our approach is built on respect for human rights, lawful employment, and ethical business conduct. We do not accept any arrangement that hides coercion, restricts freedom, or exploits vulnerability. To support this position, our modern slavery policy is embedded into recruitment, procurement, and governance processes. We also provide training so that relevant teams can identify warning signs and respond appropriately. Prevention is our priority, and we use a risk-based approach to focus on higher-risk activities and geographies.

Image representing supplier compliance and workplace monitoringThis statement applies to our business activities and our wider supplier base. We require suppliers to comply with all applicable labour laws and to uphold internationally recognised labour standards. Our contracts include provisions that allow us to investigate concerns, request evidence, and take corrective action where necessary. Non-compliance may result in suspension or termination of the business relationship.

Image showing a worker rights audit in a supply chain settingSupplier oversight is strengthened through regular due diligence and supplier audits. These audits may be announced or unannounced, depending on the level of risk. During a modern slavery audit, we review working conditions, wage practices, recruitment methods, document retention, and workers’ freedom to leave employment. Where issues are identified, suppliers must implement corrective actions within agreed timelines. If concerns remain unresolved, we escalate the matter through senior management and, where appropriate, disengage from the supplier.

We also expect suppliers to pass on equivalent standards to their own subcontractors and labour providers. This means a slavery statement is not effective unless it is supported by genuine operational controls. Our procurement teams consider ethical performance alongside quality, cost, and delivery. A supplier that cannot demonstrate responsible labour practices will not meet our approval criteria. We seek long-term partnerships with organisations that share our values and can evidence continuous improvement.

All workers, whether internal or external, must have safe and accessible ways to raise concerns. Our reporting channels allow issues to be raised confidentially and without fear of retaliation. Reports may relate to recruitment fees, withheld wages, identity document retention, unsafe accommodation, excessive working hours, or threats and intimidation. We treat every report seriously and investigate promptly. Whistleblowing protections are in place to support good-faith reporting and to protect individuals from victimisation.

We recognise that modern slavery risks can evolve over time. For that reason, this modern slavery and human trafficking statement is reviewed annually and updated when necessary. The annual review considers changes in legislation, supplier performance, audit findings, grievance data, and emerging sector risks. Lessons learned are used to improve our controls, strengthen due diligence, and refine training content. Senior leadership is responsible for ensuring that action plans are completed and monitored.

Image depicting governance and risk review of modern slavery controlsOur governance framework assigns accountability across procurement, operations, human resources, and compliance functions. These teams work together to embed safeguards into day-to-day decision-making. We document findings, track remediation, and measure progress against key risk indicators. If a risk of modern slavery is suspected, we act immediately to protect affected individuals and prevent further harm. Our goal is not only compliance, but meaningful protection of people’s rights and dignity.

Image symbolizing ongoing commitment to prevent modern slaveryIn conclusion, our modern slavery statement confirms a practical and ongoing commitment to ethical business conduct. Through our zero-tolerance policy, supplier audits, effective reporting channels, and annual review process, we aim to reduce risk and support responsible trade. We will continue to strengthen our controls, listen to concerns, and act decisively where abuse is found. This statement represents our current position and our determination to improve it year by year.

Kingston Upon Thames Cleaners

A modern slavery statement outlining zero tolerance, supplier audits, confidential reporting channels, and annual review to prevent exploitation.

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What Our Customers Say

Excellent on Google
4.9 (10)

KingstonUponThames-Cleaners arranged an end of tenancy cleaning for me, and the results were fantastic. I'm extremely happy with the outcome--my apartment has never looked so spotless. I'll definitely use them again in the future.

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A

Great company--very helpful and professional service. Booking was simple, cleaner was prompt and thorough, and my house is in perfect condition. Highly recommended.

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Z

Really impressed with their thoroughness and how often they updated me. The before and after photos were excellent.

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J

Friendly and efficient service. My regular cleaning was organized in no time and always meets my standards.

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C

Thank you Kingston Upon Thames Cleaning Company--absolutely satisfied with the work. Arrived as scheduled, did the job without any issues, and carpets look really good.

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K

We appreciated the excellent job these ladies did cleaning for our move. They certainly went out of their way.

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T

Move-out cleaning by Kingston Upon Thames Cleaning Services was quick and efficient. My landlord had no complaints, and I received my full deposit. Trustworthy service!

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E

First booking with this company. Customer service impressed me with clear communication. The cleaner was nice and kept things professional. Punctual, professional, and courteous throughout.

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G

I am very pleased with the service from Kingston Upon Thames Cleaning Services. The staff was attentive, asked thoughtful questions about our cleaning needs, and made the whole experience stress-free. Impressive team and results.

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M

Our cleaner from KingstonUponThames-Cleaners is always timely and pleasant. On the one occasion she was away, the company sent someone who was just as professional and receptive to our comments.

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